FREE Tradescantia Nanouk for every order over CZK 600 while stocks last 🔥

FAQ

What if I need to change or cancel my order?

If you want to change or cancel your order, contact us as soon as possible at info@dmp.cz . We will do our best to process your request. We will answer you within 24 hours.

Why can't I apply a discount code?

Discount codes only apply to non-discounted products.

What if I need to change my shipping address?

Contact us as soon as possible at info@dmp.cz or by phone at 770 666 360 . We will do our best to process your request.

What if I want to make a larger order?

If you want to order plants for your business or a special occasion (more than 10 plants), contact us at info@dmp.cz

Kdy mohu vyzvednout rostlinu z aukce?

Po ukončení aukce vás kontaktujte naše zákaznická podpora pro upřesnění doručení. Poté vám dorazí e-mail s potvrzením objednávky a informacemi o úhradě. K vyzvednutí nebo k odeslání je rostlina připravena až po uhrazení platby předem. V případě osobního vyzvednutí na prodejně vám přijde e-mail.

When will you send me the order?

We send orders through Zásilkovna and PPL on Monday, Tuesday and Wednesday, so that you have the plants at home before the weekend. We deliver to Prague via Liftago on Thursday.

How much does delivery cost?

Delivery to the address by courier PPL 129,-
Delivery to the address by courier in Prague 129,-
Delivery to the Zásilkovna drop-off point 79,-

How can I pay for my order?

You can pay either by credit card, bank transfer, via Pay Pal or in cash at a brick-and-mortar store.

How will I receive my invoice?

We save forests, so we do not print the invoice and send it to you by e-mail.

Is personal collection possible?

Yes, when creating an order, click "Personal collection". After confirming the order, we will send you a link to our calendar, where you can choose a date for personal collection. If these days do not suit you, please send us an email and we will make arrangements individually.

When and where is personal collection possible?

You choose personal subscription yourself in the calendar that is sent to you automatically after order confirmation. The address for personal collection is U pošta 1097/8.

Why can't I select Zasilkovna in the transport menu?

In your order, you most likely have a plant that is too large or a pot that is too heavy for the dimensions of the Post Office.

What if I want to send a plant as a gift?

No problem. You will receive the invoice and we will deliver a green surprise to the recipient. We can also add a handwritten message according to your wishes.

When will sold out plants be back in stock?

We stock plants regularly on Tuesdays, we replenish some plants in bursts, depending on how we manage to get them from suppliers. At the same time, we always try to have only a few pieces of each species, so that the plants do not shrivel and they all receive quality care from us.

How do you package plants?

We pack the plants carefully according to the instructions that we have detailed HERE. In colder weather, we wrap the plants in a layer of Mirelon and also a layer of bubble wrap for better thermal insulation.

Why do the prices on the e-shop change?

Our prices change according to the price lists of our suppliers, if we manage to get a plant at a cheaper price, we reduce the amounts, and vice versa, if the purchase price is too high, we also have to increase the price of the plants.

Can I plant plants directly in Poterry pots?

Yes you can, put a drainage layer on the bottom of the flower pot. This layer ensures that excess water collects at the bottom of the pot without exposing the roots of your plant to water. This significantly reduces the risk of root rot. Therefore, as long as you don't fill more than 1/4 of the volume of the pot with water, you don't have to worry about overwatering your plant. The best practice for watering is to stick your finger about 4-5cm deep into the soil and water the plant if the soil is completely dry.

So far, none of my plants have survived. How can you help me with this?

You will find basic information for each plant. You will learn not only what conditions it prefers, but also how often to water it. You can also contact us at info@dmp.cz at any time and we will advise you. We also recommend you to filter the "for beginners" category. You will find plants in it that will survive almost anything.

Do I have to transplant the plant?

You do not need to transplant plants purchased from us immediately. The delivered plants are already transplanted by us and you can enjoy them from day one.

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